Terms of service
Privacy Policy
Last updated: August 13, 2026
Opti-Nest respects your privacy and is committed to protecting the personal information you provide when visiting our website, placing an order, or communicating with us.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our online store.
Information We Collect
When you visit or make a purchase from Opti-Nest, we may collect:
• Your name
• Billing and shipping addresses
• Email address
• Phone number
• Order and transaction information
• Eyeglass prescription information
• Pupillary Distance (PD)
• Lens and frame selections
• Prescription documents or images you voluntarily upload
• Customer-service communications
• Device, browser, and website-usage information
Important Payment Information
Payment information is processed through our payment providers. Opti-Nest does not directly store complete credit or debit card numbers.
How We Use Your Information
We may use your information to:
• Process and fulfill your orders
• Manufacture and customize prescription eyewear
• Verify and process prescription information
• Ship and deliver your purchases
• Communicate with you about your order
• Provide customer service
• Process returns, refunds, replacements, or remakes
• Detect and prevent fraud or misuse
• Improve our website, products, and services
• Comply with applicable legal and regulatory requirements
Prescription Information
When you order prescription eyewear, we may collect information necessary to manufacture your lenses.
This information may include your prescription, Pupillary Distance (PD), and other details required to fulfill your eyewear order.
We use this information primarily to process and fulfill your prescription-eyewear order and provide related customer service.
Shopify
Our online store is hosted by Shopify. Shopify provides the e-commerce platform that allows us to offer and sell our products and services.
Shopify may collect and process certain personal information in connection with your use of our store, payments, fraud prevention, analytics, and other services.
Service Providers
We may share information with trusted third parties when reasonably necessary to operate our business and fulfill your order. These parties may include:
• Eyewear manufacturers and optical laboratories
• Shipping and delivery companies
• Payment processors
• Website and e-commerce providers
• Customer-service and technology providers
• Analytics and fraud-prevention providers
We provide these parties only with information reasonably necessary for them to perform their services.
Important International Processing Notice
Some of our manufacturing or fulfillment partners may operate outside the United States. Information necessary to manufacture and fulfill your order may therefore be processed internationally.
Cookies and Website Technologies
Our website and service providers may use cookies and similar technologies to operate the website, remember preferences, analyze website activity, improve services, and support advertising or marketing where permitted.
Your browser may allow you to block or delete cookies. However, doing so may affect certain website features.
Marketing Communications
If you choose to receive promotional emails from Opti-Nest, we may send you information about products, promotions, or store updates.
You may unsubscribe at any time using the unsubscribe option included in those communications.
You may continue to receive transactional communications concerning orders, payments, shipping, returns, or customer service.
Data Security
We use reasonable administrative and technical safeguards, together with services provided by Shopify and our other service providers, to help protect personal information.
Important Security Notice
No method of electronic transmission or storage can be guaranteed to be completely secure.
Your Privacy Rights
Depending on where you live, applicable law may provide certain rights concerning your personal information, including the right to request access to, correction of, or deletion of certain information.
To submit a privacy request, contact us at:
We may need to verify your identity before completing certain requests.
Children’s Privacy
Opti-Nest’s website and online services are not directed toward children for the purpose of independently making purchases.
If eyewear is purchased for a minor, the order and any prescription information should be submitted by the minor’s parent or legal guardian.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business practices, services, or applicable legal requirements.
When changes are made, the updated version will be posted on this page with a revised “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or how Opti-Nest handles personal information, please contact:
Opti-Nest Customer Support