Shipping policy

Order Processing & Delivery

At Opti-Nest, every eyewear order goes through order processing, prescription review when applicable, production, quality inspection, and shipping before reaching you.

Estimated Delivery: 8–12 Business Days

Please allow approximately 8–12 business days for delivery after your order has been processed and approved.

For prescription eyewear, processing can begin only after we receive and approve all information needed to complete the order, including your prescription and Pupillary Distance (PD), when required.

The estimated 8–12-business-day timeframe begins after your order has been successfully processed and all required prescription information has been received and approved.

Business days are Monday through Friday and do not include weekends or major holidays.

If prescription information or a PD measurement is missing, the estimated delivery timeframe will not begin until we receive and approve that information.

Prescription Eyewear Processing

Prescription eyewear is made specifically for your order. Each order may go through the following steps:

• Prescription review
• Lens production
• Frame and lens preparation
• Quality inspection
• Packaging
• Shipping

These steps help us ensure that your eyewear is completed according to the information provided with your order.

Tracking Your Order

After your order ships and tracking information becomes available, you will receive a shipping confirmation email containing your tracking details.

Please allow time for the carrier’s tracking system to update after shipment.

Possible Delays

Our standard estimated delivery timeframe is 8–12 business days after order processing and approval.

Although we work to meet this timeframe, occasional delays outside our reasonable control may occur because of carrier disruptions, severe weather, holidays, customs processing, or other unforeseen circumstances.

If additional information is required to complete your prescription order, we will contact you as soon as possible.

Questions About Your Order

If you have questions about your order or delivery, please contact:

Opti-Nest Customer Support
support.opti.nest@gmail.com

Please include your order number so we can assist you as quickly as possible.