Refund policy
At Opti-Nest, we want you to be satisfied with your eyewear. Please review this policy before placing your order, especially when purchasing prescription or customized lenses.
14-Day Returns
Eligible non-prescription items may be returned within 14 days of delivery.
To qualify for a return, the item must be:
• Unworn and unused
• In its original condition
• Returned with its original packaging and accessories
• Free from damage, scratches, or alterations
To request a return, contact support.opti.nest@gmail.com before sending the item. Include your order number and the reason for the return.
Returns sent without prior approval may not be accepted.
Prescription and Custom Lenses
Prescription lenses are individually manufactured using the prescription, measurements, and lens options submitted with each order.
Important: Custom Prescription Products
Prescription and customized lenses cannot be returned or refunded after production begins.
Exceptions may apply when the eyewear has a manufacturing defect, arrives damaged, or was manufactured incorrectly because of an error made by Opti-Nest or our laboratory.
Customers are responsible for providing an accurate, current prescription and correctly entering all required information, including Pupillary Distance (PD), when applicable.
If the lenses we manufacture do not match the prescription information correctly submitted with your order, contact support.opti.nest@gmail.com. We will review the issue and, when appropriate, arrange a correction or replacement at no additional charge.
Damaged, Defective, or Incorrect Orders
Please inspect your eyewear immediately after delivery.
If your order arrives damaged, defective, or different from what you ordered, contact support.opti.nest@gmail.com as soon as possible.
Include:
• Your order number
• A description of the issue
• Photographs of the product and packaging, when applicable
After reviewing the issue, we may arrange an appropriate replacement, remake, or refund.
Cancellations and Order Changes
If you need to cancel or change an order, contact support.opti.nest@gmail.com as soon as possible.
Important: Production Cannot Be Reversed
Orders containing prescription or customized lenses cannot be canceled or changed after lens production begins.
We cannot guarantee that a cancellation or change request will be completed before the order enters production.
Non-Returnable Items
The following items are generally not eligible for return:
• Prescription or customized lenses after production begins
• Products damaged through misuse, accidents, or improper handling
• Products altered or modified after delivery
• Items returned outside the applicable return period
• Items returned without prior approval
This does not affect remedies available for products that arrive defective, damaged, or incorrectly manufactured.
Refunds
After an eligible return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable, except when a return results from an Opti-Nest error or an eligible defective, damaged, or incorrect product.
Return Shipping
For ordinary eligible returns, customers are responsible for return shipping costs.
If a product was shipped incorrectly or qualifies for a return because of an Opti-Nest error or an eligible defect, we will provide instructions regarding return or replacement shipping.
Do not send a return until you receive instructions from Opti-Nest Customer Support.
Contact Us
Questions about returns, refunds, cancellations, or prescription eyewear can be sent to:
Opti-Nest Customer Support
support.opti.nest@gmail.com
Please include your order number when contacting us about an existing order.